Tivo getting program info stuck on preparing. They are connecting to TiVo with no problem and most channels have correct guide information. Experiencing Virgin Media TV problems? From TV setup to TV error codes, find everything you need to know with our TV help and support page. The guide displays up to two weeks of programming. I know program data is supposed to update over time, but it's been over 24 hours, and it seems like the Tivo is stuck to thinking all the program data applies to the old channel. Jan 7, 2009 · 6) Until we get to "Getting Program Info" screen 7) Stuck at "Preparing" on the "Getting Program Info" screen 8) Tried 5 different times since - leaving on for 12 hours on the last attempt Looking for suggestions on fix (hard to believe this is a hard drive issue as unit was working fine in different location) Thanks! Jun 21, 2006 · The folks at the TiVo forum couldn't help much, so I thought I'd try here, too. Stay in the loop. It's been stuck on that screen for the last 3 hours and the orange record button is flashing. I can't get to any other aspects of the interface. Use the on-screen guide to find shows and set up recordings quickly—just press the GUIDE button on your TiVo remote. Attempt to manually connect to the TiVo service to get the most updated information for your TiVo device. If the TiVo device restarts after you plug in an accessory, troubleshoot the accessory accordingly. A TiVo device with CableCARDs gets program information from two sources: the cable headend and the TiVo service. so my mom's Tivo is stuck in a loop where it spends a while on "preparing to connect", then comes up with "a network cable is unplugged". Unfortunately, however, the program guide has run out and now they're frustrated (as expected). It then gives "press ok for more information" which says that it has trouble connecting to the Tivo service. Day: Use to display a future day in the program guide (up to two weeks in the future, depending on program information). Get TiVo’s biggest news and sale alerts delivered straight to your in-box. If this happens, restart or power cycle. To manually initiate a connection to the TiVo Service, go to: Attempt to manually connect to the TiVo service to get the most updated information for your TiVo device. Get instant answers to common questions and learn to experience the most from TiVo products. If the issue persists after manually connecting to the TiVo service, attempt two manual connections to the TiVo service followed by a restart. 0 interfaces. Local news, sports, business, politics, entertainment, travel, restaurants and opinion for Seattle and the Pacific Northwest. This article explains how to troubleshoot channel lineup issues when a CableCARD is installed in your TiVo device. Our Guide Will Help You Know What Do If Your TiVo Box Is Not Working. I just moved, and I'm trying to set up my TiVo at my new place. It got A call into Tivo customer services back on 11/27 stated "this is a known problem and the engineers are eagerly working on a fix". I personally would try redoing Guided Setup first, before deleting anything. I got through the entire process but on the last step “getting program info”. Explore support how-tos and guides using Astound Broadband TV services including TV equipment, remote guides, and more. I had the same problem syncing my iPhone 15 Pro to an old Mac running High Sierra, which used to work fine but for weeks has gotten stuck "Preparing to Sync" at Step 3 of 5 since giving away my old iPhone and AirPods Pro. Content sharing and home networking are supported by Ethernet and MoCA 2. This will take about three to five minutes. It is extremely slow and unresponsive at times, recording will have a lot of skipping and a complete TV guide no longer loads and will get stuck when trying to view. Feb 24, 2025 · Tivo Troubleshooting helps fix recording errors, signal issues, and playback problems to restore smooth DVR performance fast. I connected again today but still no change I decided to go through guided setup again. V6 box slow, unable to get past the checks, stuck on loading info Hi, our V6 box is having an issue. com Get instant answers to common questions and learn to experience the most from TiVo products. We Take You Through How To Troubleshoot Your TiVo Box Problems, Including The Virgin TV V6 Box. Per your tip, I went into Settings -> Bluetooth, selected circle-i info on my old AirPods Pro, and chose "Forget This Device". No dial tone, call disruption, or crackling lines – whatever problem you're having with your home phone line, our troubleshooting guide will help you fix it. I decided to fire up a modded TiVo and it looked like it was working OK but I thought it might be a good idea to Clear all settings but at the end of "Getting Program Info" I get an "unrecoverable error" I'm experiencing the same issue and your workaround helped keep my Tivo up and running (mostly). Keep streaming with our helpful articles. Your "stuck" TiVo may somehow have acquired a temporary build channel lineup (happens often with cable systems doing massive channel changes) that didn't get deleted when it expired. Options on the Help, or Restart or Reset System, screen allow you to restart your TiVo DVR, erase information, or restore original factory settings. Press “ F11 ” key if your browser window doesn't switch to full screen . The TiVo-Pace XG1 DVR is a versatile whole-home hybrid QAM (Digital Cable)/IP device capable of supporting local video decoding and multiple connected IP clients. If your TiVo DVR experiences service connection failures after it has downloaded data, one of the following messages will display: Service connection failed while expanding (S01, S301, or D01) TiVo edge for cable losing guide information My TiVo edge for cable is losing guide information for several channels. Since I have multiple Tivo mini's throughout my house blocking port 443 saved me from my family chasing me down with pitchforks. We’ll check your TV service and from there let you know if there are any issues in your area, help you fix any faults we find, and book an engineer if you need one. Guest Although TiVo remains the best TV-watching experience out there, there's a lot of room for improvement. com Earliest they can get an engineer to us is Wednesday, and as that's our only TV source at the moment (no freeview as getting an aerial to stay on our roof in the winds we get up here is nigh-on impossible) we've had to start gathering around the fireplace to swap stories, listening to the radio, and talking to members of the family. I connected to the TiVo Service, but I continue to see "Program Info is Running Low or Program Info Has Run Out" On occasion, you may still get the message that your program information is running low or has run out even after connecting to the TiVo service. All other devices: Will receive the latest software on the second successful connection after completing Guided Setup. I have a Linksys USB Ethernet adapter on the back of TiVo bolts been acting up for a few days. Since it won't get updated with new channels either, you get stuck with the old lineup. This is because when the device connects to the TiVo service during Guided Setup, only one day of program information is downloaded, to allow you to start using your TiVo device right away. Called again yesterday and same answer. Variations of dead pixels: dark dot, bright dot and partial sub-pixel defects. They refuse to offer any guidance over email. My Bolt was having issues loading guide information. email@example. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. It seems strange; but, TiVo support is dead set on only speaking about this on the phone. 01 or later. The TiVo-Pace XG1 DVR also supports dual transcode for external devices, as well as a removable hard disk drive for content storage. I connected to the TiVo Service, but I continue to see "Program Info is Running Low or Program Info Has Run Out" On occasion, you may still get the message that your program information is running low or has run out even after connecting to the TiVo service. If your TiVo DVR experiences service connection failures after it has downloaded data, one of the following messages will display: Service connection failed while expanding (S01, S301, or D01) Service connection failed while preparing (S02, S302, or D02) Service connection failed while loading (S03, S303, or D03) Service connection failed while indexing (S04, S304, or D04) The best thing to do is to get help online and run a test on your Virgin TV service. by WK-Michael 01-08-2009, 07:07 AM Stuck - Getting Program Info (Preparing) by Frustrated Started by Frustrated, 01-07-2009, 06:55 AM 3 responses 6,188 views 0 likes Last Post by WK-Michael 01-07-2009, 05:22 PM Problems with humax dvr by rwswfan Started by rwswfan, 01-04-2009, 11:24 PM 1 response 715 views 0 likes Last Post by WK-Jeff 01-05 My understanding is that you can use a program called MetaGenerator to “tag” files with the appropriate information including a program ID which will allow the TiVo to appropriately sort them into folders. When the power came back on in the house, the DVR went throught the powering up process, then the "Cleaning program information" screen came up. What I've tried so far: I've tried re-scanning several times, and also gone through the guided setup a few times as well. Learn to use TiVo Stream 4K, fix a problem, and get answers to your questions. : ( Not to happy about this as I am new to the Tivo experience and wanted to try Tivo out as an alternative to my current HDHomerun and Plex setup. Time: Use to jump to a specific time in the future in the program guide. A lot of the guide info has been wrong/outdated and it warned me yesterday that it was out of info and I had to connect to the server. Style: Use to switch between the TiVo Live Guide and Grid Guide. Anybody have trouble having tivo getting stuck on organizing? Had to go through guided setup 2 x before it gave me more days of information. data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAKAAAAB4CAYAAAB1ovlvAAAAAXNSR0IArs4c6QAAAnpJREFUeF7t17Fpw1AARdFv7WJN4EVcawrPJZeeR3u4kiGQkCYJaXxBHLUSPHT/AaHTvu Tivo Troubleshooting helps fix recording errors, signal issues, and playback problems to restore smooth DVR performance fast. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. I ran guided setup again to try and refresh that information (since it worked on my Premiere XL), but now it's been stuck on "Loading info: organizing" for over an hour. Below you may see examples of dead-pixels: Clean the screen gently with a soft cloth and click “Start test”. The V6 box has wired internet and a different box works fine in the same location. After the TiVo device powers on and goes to TiVo Central or HOME (this process can take several minutes on older DVRs) and if there is no unexpected restart, plug in the rest of the cables and cableCARD. Follow our step-by-step guides to find out how you can retune as well as personalise your channels to get the most out of your TV viewing now! Dead-pixel check “Dead” pixels—defective pixels on a liquid crystal display (LCD) that are not performing as expected. What should I do in this situation? Is it safe to unplug and plug Begin Network Connection - The TiVo DVR will now connect to the TiVo Service to get the information needed for the next steps of the Guided Setup. Begin Network Connection - The TiVo DVR will now connect to the TiVo Service to get the information needed for the next steps of the Guided Setup. This is only available for software version 4. I did this but the guide didn’t update. vzqk, 6dwxfv, d250i, f0uy, gmvfvn, i4mrc, kl5d, jn1n, xxmo, llpd,